Track a parcel

Where's my parcel?

Enter your tracking number to see the latest status of your delivery.

Your 8-digit tracking number is in your order confirmation email.

Tracking explained

What each status means

  1. 01

    Awaiting pickup

    Your order is booked and waiting to be collected from the pickup address.

  2. 02

    Collected

    We've picked up your parcel and it's being prepared for its journey.

  3. 03

    En route

    Your parcel is travelling to its destination. The receiver gets a message when it's out for delivery.

  4. 04

    Ready for collection

    For Limpopo collection points: the parcel has arrived and is waiting to be collected.

  5. 05

    Delivered

    The parcel has reached the receiver, who gets a delivery confirmation message.

Receivers are kept in the loop. They get a WhatsApp message (or SMS) when the parcel is out for delivery and again when it's delivered, with a link back to this page.

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